6. Cancellation/rescheduling policy applicable to all courses
6.1 More than 21 days prior to the start date of the course, 100% refund, less £25 admin fee.
More than 14 days prior to the start date of the course, 75% refund, less £25 admin fee.
More than 7 days prior to the start date of the course, 50% refund, less £25 admin fee.
Fewer than 7 days prior to the start of the course, 0% refund, plus £25 admin fee.
6.2 If the School is able to fill a course cancelled by a student, the full amount above may not be charged, but this will be strictly at the discretion of the School.
6.3 Cancellations by the School:
• The School reserves the right to cancel or reschedule courses due to unforeseen circumstances (e.g., weather conditions or instructor illness). In such cases, customers will be offered an alternative date or a full refund.
6.4 Refunds are not available if a participant fails to attend their booked session or fails to bring the required documentation (e.g. driving licence, and for DAS students, in-date theory and CBT certificates).
7. Safety and Conduct
7.1 The School reserves the right to refuse training to any participant deemed unfit to ride, including anyone under the influence of alcohol or drugs.
7.2 Participants must follow all instructor guidance and safety protocols. Failure to comply may result in removal from the course without refund.
7.3 Any damage to School equipment may result in a charge to the participant to cover the costs of repair.
8. Liability
8.1 The School will not be held liable for any personal injury, loss or damage unless caused by the negligence of the School or its instructors.
8.2 Participation in motorcycle training carries inherent risks. It is the participant’s responsibility to ensure they have adequate insurance coverage if required.
9. Complaints
9.1 If you are dissatisfied with any aspect of the course, please notify the instructor or the School’s management immediately so the issue can be resolved promptly.